In order to measure the ROI provided by the AI solution to be implemented on a Task in a given process, we need to know and understand the following concepts:
1. The Key Task Metrics that will be impacted by the implementation of the IA Solution - these can be Efficacy and/or Efficiency.
2. Analysis of the impact on the Efficacy or Efficiency metric that the AI solution will have. To do this, we must in turn set the Outcome Unit (Efficacy or Efficiency) of the Task. The nature of the impact will be either AUTOMATION or AUGMENTATION.
3. Calculation of the ROI (return on investment) of the improvement provided by the IA solution. For this calculation we have to add the improvement in efficacy to the improvement in efficiency, in case both improvements take place. We also need to analyze the useful life of the implemented solution and compare it with its acquisition and maintenance cost.
Within this module, the following topics are covered:
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- Impact metrics: The concept of OUTCOME UNIT of the Tasks within a Process and its associated KPI (Key Performance Indicator)
- Impact Analysis of Automation Solutions (AUTOMATION) and of Augmentation Solutions (AUGMENTATION)
- Numerical calculation of the ROI and the net profit derived from the IA solution under analysis.
